If you are a Comcast user and are having problems with Text Messages within CoolFocus, first try turning your modem and router OFF by unplugging for 5 minutes, then power back up. If that does not resolve the problem, follow the steps below:

Go to my.xfinity.com.

Along the top there are menu items (My Xfinity, Shop/Upgrade, Support, My Account), then there are icons. Email, TV, Home, Internet (looks like Wi-Fi), phone, etc. Click the Internet/Wi-Fi icon. You may be asked to sign in along the way.

There is now a 2nd level of menus. Overview, People, Devices, Help, More. Click More.

Scroll down to see Security Settings. All your problems lie with "Protected Browsing". When enabled, it caused the problems.

Did this answer your question?